FAQ

Absolutely — and in many cases, even fresher. Our meals are cooked fresh and immediately flash-frozen at peak quality. Flash-freezing locks in nutrients, flavor, and texture far better than refrigerating food for days. The idea that frozen means lower quality is a common myth — it is simply not true for properly prepared frozen meals like ours.

Yes, completely safe. Our packaging is microwave-friendly. Just make sure to cover the meal while heating to retain moisture and heat evenly. Always heat until the meal is steaming hot throughout before eating.

For the best results, we recommend this method:

Step 1 — Defrost: Place the meal in the fridge the night before and let it defrost slowly overnight. This preserves texture and flavor much better than defrosting at room temperature.

Step 2 — Microwave: Transfer the meal to a microwave-safe dish, cover it, and heat on medium-high for 6 to 8 minutes depending on portion size.

Step 3 — Finish on the stove: For an even better result, move the meal to a pot and heat on the stove for 2 to 3 minutes on medium heat, stirring gently. This brings everything together and gives it that freshly cooked feel.

Short on time? You can heat directly from frozen in the microwave — just add 3 to 4 extra minutes and make sure it is heated all the way through.

Yes! All our meals are fully cooked, then flash-frozen to lock in freshness and flavor. You just heat and eat — no cooking skills needed.

Most meals are ready in under 10 minutes. Sandwiches (Bunz) are even faster — just 3 minutes. Heating instructions are printed on every pack.

No. We use zero preservatives or artificial additives. Our meals stay fresh through flash-freezing only — that is it.

We have multiple sizes: Express Meals (500g), Upsized Meals (700g), and Family Proteins (1kg). All sizes are clearly labeled so you can pick what suits you.

Our meals last up to 3 months when stored properly in the freezer at or below -18°C. The best before date is clearly printed on every pack — always check it before heating. Once a meal is thawed, consume it within 24 hours and do not refreeze it.

Place them directly in the freezer as soon as you receive them. Do not leave them at room temperature for more than 2 hours. Do not refreeze after thawing.

Yes! Orders placed before 1:00 PM qualify for same-day delivery.

Delivery is free on orders above EGP 1,500. Orders below that amount have a standard delivery fee applied at checkout.

We currently deliver across Cairo. Enter your address at checkout to confirm availability in your area.

We accept all major credit and debit cards, as well as any payment methods shown at checkout.

Please contact us as soon as possible if you need to cancel or modify an order. Once the order is dispatched, changes may not be possible.